‘It is 3.30am and I have just completed editing my manuscript. Before I catch a few hours sleep I wanted to thank you for setting me on the right track. Your service turned out to be invaluable. I hadn’t been aware of how many mistakes I was making until you pointed them out. As you know, I have held an aversion to editors because in the past I have received only harsh criticism in my dealings with them. Your criticism (guidance) was at all times constructive and encouraging. I will send you a copy of my book when it comes out.’